As you browse our website, you can add items to the Shopping Cart by clicking "Add To Cart". Once you have nothing else to add, please click "Shopping Cart" on the top-right corner of the webpage. Then proceed to check-out by pressing "Go To Checkout". If you are a new customer, please click "Sign Up", otherwise as a returning customer may log-in by clicking "Log-in". "Continue to Checkout"by selecting a payment method (see "How Do I Pay" below). Finally, press "Confirm This Order". IMPORTANT: Please take down the Order No. for future reference.

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You will receive an e-mail to confirm your order.

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1.Internet transfer / ATM Transfer / Cheque Deposit
Bank: Maybank
Account No: 5699 5405 0485
Account Name: Citybaby Sdn Bhd.

Please note that when payment is received, you will be notified via email. Orders will be processed upon confirmation of payment.

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Peninsular Malaysia
1. We provide FREE DELIVERY service to Peninsular Malaysia for purchases amount of RM200.00 and above in a single receipt. Minimal of RM9.50 will be imposed to orders below RM199.99 in Peninsular/West Malaysia (Subject to delivery destination).

East Malaysia
Please email us your address and order detail at info@citybaby.com.my for the actual rates of shipping.

International Orders
Please email us your address and order detail at info@citybaby.com.my for the actual rates of shipping.

Note:
1.If you wish to choose Pos Laju Malaysia to deliver your parcel, we reserve the right to impose additional courier charges in addition to the ones charged above. We will inform you of the additional charges to pay and the final decision will be made by you on whether to use POS LAJU Malaysia or Citybaby appointed courier service company.
2.We reserve the right to change the delivery charges without prior notice.
3.All taxes, duties and other fees, if any, are to be borne by customers.
4.We do not deliver to PO Boxes.
5.Please note that the delivery charges are based on per transaction per delivery.


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Within Malaysia
Courier Service

International Orders
Please email us for the actual rates of shipping.

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Cancellation of Orders
All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy
We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

• Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
• The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
• Discounted / special priced items are final sales and will not be eligible for exchanges
• All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
• We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
• Delivery fee for the replacement items is to be borne by the customers.
• For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make payments for the differences of goods before we deliver the goods.

Damaged Items
Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at citybaby within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you. How to change my account personal information and shipping address?

• Log-in your account ? Click on "Account Maintenance" ? Edit your account information and Shipping address here.

I forgot my Password for my account. What should I do to retrieve it?

1. Click on "Lost Password?" and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

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